Achieving Integrated Care: Making System Change Stick

Achieving Integrated Care: Making System Change Stick

Wednesday, February 12th, 2020
5:00 p.m. – 7:30 p.m (EST)
Toronto Rehab – University Centre – 2nd Floor Auditorium
550 University Ave, Toronto, ON M5G 2A2


Healthcare providers are constantly asked to transform their operations to meet the demands of legislative changes and disruptive technologies. The implementation of Ontario Health Teams represents the coming together of the acute, long-term care, rehabilitation and community sectors to provide integrated, client-centered care. 

Achieving successful change hinges on how it’s communicated and the ability of organizations to flex their structures. That makes it imperative that leaders and managers fill their toolboxes with effective communication techniques and reconfiguration strategies that pave a path to success.

Join this inaugural joint event between the Greater Toronto Area Chapter of the Canadian College of Health Leaders and the Canadian Chapter of ACHE to explore what is required to make system change stick.


5:00 – 5:30 p.m.: Registration and networking
5:30 – 7:00 p.m.: Panel presentation 
7:00 – 7:30 p.m.: Networking

There will be appetizers and beverages served.

Topic Discussion: 

  • Assessing the need for an organizational changes
  • Planning the change roll-out
  • Communicating the change processes and benefits
  • How to involve all stakeholders in the change
  • Candidly presenting the challenges the process will present to the organization and those it serves
  • Recognizing the signs that the change is being resisted or is not working

Registration Fees: 

ACHE/CCHL Members: $45.00
ACHE/CCHL Student Members: $20.00
Non-Members: $65.00 

Register Now


Caterina Valentino

Caterina Valentino, PhD,  MBA, MPA, CHE, FACHE
Lecturer, Ryerson University

Caterina Valentino is a university educator. Caterina graduated from the Institute of Health Policy, Management and Evaluation and the Rotman School of Management (University of Toronto). Caterina has taught undergraduates, as well as Ryerson MBA and Athabasca University Centre for Nursing and Health Studies post-graduate students. As a professional health care executive she has led and managed the design and delivery of quality health care services to the institutional, long-term care and community services. Dr. Valentino’s research includes unconscious biases, organizational culture, the importance of middle management and the effectiveness of online education.


Zayna Khayat

Zayna Khayat, PhD
Future Strategist, SE Health

Zayna Khayat is Future Strategist with SE Health (formerly, Saint Elizabeth Health Care) a health and social impact enterprise with a major focus on creating a better future for aging adults in their homes and communities. Zayna is Faculty of Singularity University’ Exponential Medicine stream, and is adjunct faculty in the Health Sector Strategy stream at the Rotman School of Management at the University of Toronto. Dr. Khayat was previously the lead of health system innovation at MaRS Discovery District, a health innovation hub in Toronto, Canada. In 2017 she was seconded to the REshape Innovation Centre at Radboud university medical centre in the Netherlands. Zayna completed her Ph.D. in diabetes research from the University of Toronto (2001), followed by a career in strategy consulting, including as a Principal in the healthcare practice of The Boston Consulting Group (BCG). She currently resides in Toronto with her husband and three children and is proficient in French and Arabic languages.

Arden Krystal

Arden Krystal,
President and CEO, Southlake Regional Health Centre

Arden Krystal (MHA, CHE) is the President and CEO of Southlake Regional Health Centre in Newmarket, Ontario. Southlake serves a population of almost 1.5 million people in York Region and Simcoe county, with regional cancer and cardiac programs and a full slate of services from surgery to mental health to children’s and women’s care.

Prior to her arrival at Southlake, Ms. Krystal held senior executive operations roles at two of the largest health authorities in British Columbia – the Fraser Health Authority and the Provincial Health Services Authority, with responsibilities spanning the full continuum of care, including public health, acute community, tertiary care, and quaternary research and academic organizations. Her portfolios also included responsibility for non-clinical services, such as quality, risk and human resources, as well as executive leadership for major public-private partnership (P3) capital projects in the hospital sector.

Arden started her career as a registered nurse in medical and surgical oncology. She has a Bachelor of Science degree in nursing (hon) and a Master of Health Administration, both from the University of British Columbia, and completed the Managing Health Delivery Certificate program at Harvard University. She also holds the designation of CHE (certified health executive) through the Canadian College of Health Leaders.

Ms. Krystal sits on a number of committees, including several at the Canadian College of Health Leaders, CIHI, the OHA, the Ivey Health Advisory Council, and is acting as Faculty for the C.D. Howe Institute Health Partnership Summit. She has also recently been appointed to the Ministry of Health and Long Term Care’s Hospital Advisory Committee (HAC) and also serves on the Board of Directors for Venture Lab.

Sue Owen

Sue Owen, HSBC, MHSc, CHE
President and CEO, Impreza Consulting

Sue Owen is a Senior Healthcare Leader with over 25 years experience. She is a graduate of the University of Waterloo and obtained a Masters Degree from the University of Toronto. Sue has worked across all healthcare sectors including Acute Care, Academics & Research, Mental Health & Addictions, Pediatrics, Faith-based organizations, Private Sector, Industry, National Associations and Community & Home Care. She currently leads Impreza Consulting, a boutique consulting firm, having held previous senior positions including Acting President & CEO of the Canadian College of Health Leaders and Principal & National Head of Consulting for Philips Canada. She is the past Chair of the National Board of Directors for the Canadian College of Health Leaders and currently serves on the National Board of Directors for the Canadian Patient Safety Institute.

ACHE Face-toFace Education Credits

Attendance at this program entitles ACHE members to receive 1.50 Face-to-Face Continuing Education Hours Credits.