Welcome to the Canadian Chapter Website

The Canadian Chapter of ACHE was founded in 2007 and received full Chapter Status in 2011. We are a national Chapter and represent nearly 300 members from all across Canada. Join us!

For more information on the benefits of membership please visit www.ache.org. If you have questions or would like to serve on the Chapter Board or committee, email achecanada@achemail.net.

Approaching Crisis With A Different Mindset: Best Possible Solutions Will Emerge by Engaging All Without Fear or Favour

Roundtable Discussion and Workshop: Tuesday, June 1st, 2021,  0930-1130h EST

As the SARS-CoV-2 crisis has shown, prevailing approaches to crisis management have largely failed, as much at the policy level as the local level. The obvious question would be – if our approaches have failed, what are some of the underlying reasons, and how could it be done more effectively? This roundtable discussion/workshop will focus on looking at crises with a different mindset – one that seeks out to understand the interconnections and interdependencies behind a systemic problem and that a-priori explores how potential interventions may – positively and negatively – affect the system’s behaviour as a whole. This session brings together academic researchers who will lay the scholarly foundations and health system leaders who will share a series of case studies from the practitioner’s perspective. A lively exchange with cumulate in real-time application of complexity thinking principles. 

Register for this joint virtual conference session through the NHLC conference website or by emailing Natalija Svo or Shawn Drake.


Peter TSASIS | York University, Toronto | School of Health Policy and Management
Peter Tsasis, PhD
Dr. Peter Tsasis is an Associate Professor of Management at York University and a health systems researcher with expertise in intersectoral collaboration, learning health systems and systems transformation. He has published in many peer-reviewed publications in a broad spectrum of interdisciplinary scholarly journals. His active research output has been disseminated in a multitude of international peer-reviewed conference presentations and invited symposia to showcase new paradigms in shifting attention to critical new areas of research.


Shawn Drake - Workforce Edge Consulting Inc.
Shawn Drake, MSc, PhD(c) 
Shawn is Managing Partner of Workforce Edge Consulting and Training, a strategic advisory organization dedicated exclusively to health workforce planning, scheduling and deployment. The scheduling environment deploys upwards of 70% of the budget, delivers care and skill to the bedside, absorbs significant effort, and is extremely emotive for staff. Shawn is dedicated to the assessment and diagnosis of utilization problems, process design and cultural transformation related to establishing and/or improving workforce optimization portfolios and practices. These contributions have provided significant strategic and predictive advantages for complex health systems in a pandemic world. He holds a MSc from The Management Centre at King’s College London and is currently writing up his doctoral dissertation at the School of Public Policy and Administration, Carleton University in Ottawa. He is a board member of the CDN Chapter of ACHE and has founded a Practitioner’s Panel on health workforce mobilization with the Society for Comparative Policy Analysis (ICPA-Forum: SPPA Carleton; Wagner, NYU).


David Aron, MD, MS | VA Quality Scholars
David Aron, MD, MS
David Aron is Director of Clinical Programs Research and Education at the Cleveland VA Medical Center. He is a clinical endocrinologist, health services researcher, and leader of the VA Quality Scholars Fellowship Program, a training program in quality improvement. 

He is a Professor of Medicine and Epidemiology, and Biostatistics at the School of Medicine, Case Western Reserve University. He is also an Adjunct Professor of Organizational Behavior at the Weatherhead School of Management, where he teaches a class on Managing Complex Systems. A former laboratory bench researcher, his current research interests are eclectic and have included health services and implementation research related to quality measurement and improvement, especially diabetes-related, and most recently, applications of principles of complex systems. He recently authored a book: “Complex Systems in Medicine: A Hedgehog’s Tale of Complexity in Clinical Practice, Research, Education, and Management.” However, as has often been the case in the past, exactly what he will be working on, even in the not-too-distant future, cannot be predicted with any certainty. 

Jennie Deneka, BSN,MA,CEC
Jennie has had a long and distinguished career in seniors housing management and healthcare and is CEO of the Trinity Place Foundation of Alberta. Professionally trained as a nurse, with her Masters in Leadership and Training and Graduate Certificate in Project Management, Ms. Deneka has more than 20 years of leadership in the sector. She has worked at an executive level with a wide variety of service providers, including CareWest, Revera, and Pacific Reach Seniors Housing Management. Ms. Deneka also spent time with Alberta Health Services in leadership and organizational development positions.

Alicia Duval
Alicia is an experienced, accomplished and certified association executive with a passion for advancing organizational goals and talent necessary to be successful. Alicia is Senior Vice President of Industry Relations (healthcare and pharmacy) and Public Relations at GS1 Canada. She is responsible for the development and implementation of strategies to increase stakeholder engagement, as well as government relations strategies. Alicia spearheads activities to introduce global standards and supply chain best practices to the Canadian healthcare and pharmacy sectors, a global effort to lead the healthcare industry to the effective utilization and development of global standards with the primary focus on improving patient safety and health system quality. With over 24 years of association management experience, Alicia has held executive positions at some of Canada’s leading associations, including the Canadian PGA, the Canadian Association of Chain Drug Stores (CACDS) and the Retail Council of Canada (RCC). 

Paige McDonald, EdD
Paige McDonald is an Assistant Professor of Clinical Research and Leadership at the George Washington University School of Medicine and Health Sciences and Vice-Chair for the Department of Clinical Research and Leadership. She is an educational researcher who has focused on how to integrate technology into health professions education to achieve pedagogical goals. At GW, Paige teaches courses on complexity science, knowledge translation, and implementation science and innovation leadership in a PhD program on Translational Health Sciences. She remains curious about how introducing Ph.D. students to the complexity sciences influences perspective transformation and approaches to problem exploration and resolution. 

Bertine McKenna, BHS, MHA, PhD, FACHE

Bertine is a C-Suite executive with 30 years of experience in all aspects of healthcare across seven Academic Organizations and four states. Depth of expertise includes day-to-day operations to strategy, network building, creation and integration, and knowledge of population health approaches. She is an expert in Quality and Safety, compliance issues, finance, marketing, strategy development, and leadership development. Experience is built from Director level to President through full engagement in front-line operations to Board engagement. Bertine is a speaker and published author with multiple articles appearing in Fast Company, Healthcare Network and others; and is currently seeking assignments in both Healthcare and Organizational Assessment. Her work in consulting spans the various areas of expertise, including Cybersecurity, Executive and leadership coaching and operational assessment.


Carmel Martin, MD, PhD
Carmel is a Consultant in Community Health, Monash Health, Victoria Australia and an Adjunct Associate Professor Department of Medicine, Monash University. Carmel is active in clinical general practice in Holland Park, Brisbane, with a particular interest in chronic disease and illness and patient-centered care and complex systems. Carmel is an Australian medical graduate from the University of Queensland. Carmel completed her Masters in Community Medicine at the London School of Hygiene, University of London and my Ph.D. at the Australian National University. Carmel’s research in Australia, Canada and Ireland has focused on reforms related to primary health care and chronic care, the nature of health in body, mind, society and the environment and meaning and sense-making about personal health. Carmel is co-editor, with Joachim Sturmberg, of the Forum on Systems and Complexity in Medicine and Healthcare in the Journal of Evaluation in Clinical Practice. Carmel has achieved > $15,000,000 in research funding as PI, Co-PI and Co-I. Carmel has over 100 peer-reviewed journal article publications and many other publications. 

Susan OWEN, BSc, MSHc, CHE 
Sue Owen holds a Bachelor’s Degree in Kinesiology from the University of Waterloo, a Master of Health Science from the University of Toronto and a diploma in facilitation skills from the Ontario Institute for Studies in Education. She currently leads Impreza Consulting, a boutique consultancy located in Ontario. Before that, she led Phillips Canada’s National Consulting practice. Her other roles include Senior Manager at KPMG and Director, Strategy at Mount Sinai Hospital. Sue served on the CCHL National Board of Directors from 2012-2018 and was Board Chair from 2016-2018. Sue was on the CPSI Board of Directors from 2018-2020 and is currently on the National Board of Directors for Healthcare Excellence Canada where she is also the Chair of the Governance & Human Resources Committee.  

Joachim Sturmberg, MBBS, DORACOG, MFM, PhD, FRACGP

Joachim is a Conjoint Associate Professor of General Practice in the School of Medicine and Public Health, Faculty of Health and Medicine, at The University of Newcastle, Australia. He is a graduate of Lübeck Medical School in Germany, where he also completed his Ph.D. Since 1989, Joachim has worked in an urban group practice on the Central Coast of New South Wales. His research focuses on understanding the complex interconnected features of health and person-centred healthcare. Together with his collaborators, Joachim proposes that a truly functional health system ought to always focus on the needs of the person/patient across all domains affecting health – local health delivery services, local and regional social and economic infrastructure and services, as well as in all portfolios at the national policy levels. These complex interdependent features of a person-centered healthcare system are described by the health vortex model. Joachim’s current research focuses on operationalizing the health vortex model, integrating the physiology of health with health care delivery, the socioeconomic domains affecting health, and the impact of policy decisions on health and the healthcare system. Joachim is the Foundation President of the International Society for System and Complexity Sciences for Healthcare. Joachim and Carmel Martin are joint co-editors in chief of the Forum on Systems and Complexity in Medicine and Healthcare as part of the Journal of Evaluation in Clinical Practice.

John Van Aerde, MD, MA, PhD, FRCPC

John(y) is the Executive Medical Director of the Canadian Society of Physician Leaders and the Founding Editor of the Canadian Journal of Physician Leadership. He has 25 years of experience as a neonatologist in the Canadian health system, the first ten as a clinician-researcher, the next 15 in different leadership roles. After leaving the world of newborn medicine, he has been learning, teaching and researching leadership development for physicians across Canada. He holds a Ph.D. in Medical Sciences and a Master’s degree in Health Leadership Studies and has published extensively in neonatal nutrition & metabolism and leadership in health systems. Recently, he became an Emeritus Clinical Professor of Pediatrics – Univ of Alberta. He practices systems theory by living in a self-sustainable house and by exploring forest regeneration while his wife grows year-round organic food.   

Mary Zelinski, MHA, FACHE

Mary is the Vice President of Medical Group Operations at the Mohawk Valley Health System in Utica, NY. Mary is currently pursuing her Doctorate of Health Administration from the Medical University of South Carolina. She earned a Master of Science in Healthcare Administration from Utica College in Utica, New York, and a Bachelor of Arts in Human Development from SUNY Oswego in Oswego, New York. Mary volunteers for the American Health Care Association and Communities of Excellence 2026 – Baldrige-based programs as an Examiner. She lives in Herkimer, NY, with her husband and twin daughters.

* ACHE Qualified Education credit: As an independent chartered chapter of the American College of Healthcare Executives, the Canadian Chapter of ACHE is authorized to award 2.0 hours of ACHE Qualified Education credit toward advancement or recertification in the American College of Healthcare Executives. Participants in this program who wish to have it considered for ACHE Qualified Education credit should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification.

**CCHL Maintenance of certification (MOC)Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 2 Category I credits towards maintaining certification requirements for attending the ACHE workshop. 

Sharing Perspectives in Order to Sustain the Demonstrated Innovations from the Pandemic: A Resilient Workforce is the Key

Virtual Sessions: Wednesday, May 12th and August 4th, 2021, 12:00 – 1:00 EST. Remote and Face-to-Face Session @HMACNY in October 2021 (Date and time TBD) 

Educational Efforts: Two Lunch and Learns, and a special session @HMACNY October Annual

Registration Links:
May 12th12:00 – 1:00 EST
August 4th12:00 – 1:00 EST

Keywords: Innovation; sustainment; workforce resilience, supply chain, operations
Series credit hours:
1 credit hour per lunch n’ learn/brown bag
1 credit hour for the cumulative event in October
Total series credit hours = 3 credits
*There is no cost to this event*
 May 12th: ZOOM link TBA
Caring for the Workforce
What Happened to our Workforce at the Onset of COVID-19: From their Eyes
Tawanna McInnis-Cole – System Director Infection Prevention, Memorial Hermann Health System
How do we Equip a Healthcare Organization for Complex Situations Ensuring that we Protect Psychological Health and Safety?
Ed Mantler, VP Programs, Canadian Mental Health Commission
Moderator – Shawn Drake, Program Committee Chair, CDN Chapter of ACHE; Managing Partner, Workforce Edge
August 4th: ZOOM link TBA
The Top 5: Not Going Back to Normal – Innovations in Supply Chain, and Operations
TOP 5 Innovations in Supply Chain
Melissa Boyles, Regional Supply Chain Director, WellSpan Health
Tammy Quigley, VP Shared Services West, Province of Ontario
TOP 5 Innovations in Operations
Mansoor Shahid, FACHE, EVP, COO, Mohawk Valley Health System
October Cumulative – In person
Strategies and Methodologies to Sustain!
Enabling a Resilient Workforce
Utilizing process, people, and technologies to pull it together
Speakers, TBA
Moderator – Bertine McKenna, Education Committee Chair HMACNY, Senior Advisor/Consultant, and former COO, Bassett Healthcare Network, NY

Message from Chapter Chair- Winter 2020

Chapter Chair Message, December 21, 2020

Dear Colleagues,

I hope this message finds each of you safe and secure as we continue to battle the COVID-19 pandemic.

It seems like only yesterday I assumed the role as Chair for the Canadian Chapter.  When I look back to the start of my term, it would have been impossible to imagine what the rest of the year would hold.

Our lives will be forever changed as we adapt to the pandemic’s constraints, both today and in the future. I hope that it will bring 

some good things to our world – better access to telemedicine, improved and more effective use of primary care, and possibly a greater appreciation for healthcare as a public good.  When I reflect back on the ensuing months I can only be amazed at what we have learned and what we have experienced.

I approach my family, my work, and my relationships guided by the belief that we are better together than we are alone. This feels truer now than any time I can remember. The power of the collective is exhibiting itself in extreme form as people from across healthcare organizations, public health institutions, government, industry, not-for-profit communities and public citizens are coming together to tackle COVID-19. To each of you, whether you are on the front line of care, scrambling to access PPE/testing/equipment, or transitioning to work at home, thank you for everything you are doing to treat the sick, flatten the curve, and keep our great nation safe.

There has been a tremendous response to interactive live sessions and other virtual programming offered by ACHE and our Canadian Chapter. The virtual platform is even creating more opportunities for regional partnering among chapters. Providing programs this way is different from traditional face to face programming, and many thanks to ACHE, who is advancing the virtual platform curriculum and assisting chapters. Please check the ACHE website as well as the http://canada.ache.org/ site frequently for opportunities.  

We have been engaged with ACHE over the past several months as ACHE elevates the approach to FACHE credentialing. Now members are eligible after one year of membership; however, greater emphasis has been placed on exam preparation and competencies demonstration. As a result, you will see in 2021 sessions being offered in regard to advancement.   Remember, the pathway to fellowship is not just about passing an exam. The aim is to see higher rates of success in passing the BOG exam on the first attempt and inspire greater numbers of individuals to pursue this important credential. 

At the recent Regent’s reception hosted by Frances Roesch I had the distinct pleasure of recognizing two very worthy recipients of the ACHE Recognition Program.  Immediate past Regent Danielle Swerhone and Eric Laycock.  It was an honour to acknowledge these two longstanding and dedicated Chapter members.  Their contribution to healthcare management excellence through volunteer service to the chapter, ACHE and to the profession is commendable.   Danielle will be receiving the highest honor bestowed “Exemplary Service Award” and Eric the “Service Award”.

By way of background, the ACHE Recognition Program celebrates members’ commitment to the healthcare management profession. Recognition is bestowed at three levels based on a range of specific volunteer activities that demonstrate leadership and contributions to furthering professional excellence. All active ACHE members are eligible to be recognized.  I will be formally recognizing Danielle and Eric at out Chapter annual meeting which will take place in March.  Stay tuned for more information regarding the annual meeting.

It is also my privilege to welcome four new members to the Chapter Board commencing January 2021:

• West Region – Timothy Foggin and Bhargav Makadia

• East Region – Tony Weeks and Archie MacKinnon

Their diverse talents will be a great addition to the Board.

Best wishes to you and your families during this very different holiday season. Stay safe and thank you for your leadership. It matters.


Merry Christmas





Todd Stepanuik

Chapter Chair

ACHE Canada Fall Newsletter – Message from Chapter Chair

As we enter yet another month of the challenges of this pandemic, the board and I cannot help but be proud of the resiliency of our healthcare leaders across ourACHE Chapter. Change has always been a part of what we traverse as healthcare leaders, but never at this frequency or pace. It seems that throughout this pandemic change has come to us daily at times, if not hourly. As leaders in our respective healthcare organizations, we must adapt to this change, communicate this change, and own this change. And in this change, we become stronger leaders and stronger spokespersons for our industry.

Like many of you, my last six months have been filled with many emotions – worry and concern for the economy; fear for family, friends and colleagues; prayers for our political leaders to make the right decisions regarding COVID; and genuine gratitude for those who have displayed genuine caring, selfless action and leadership.

Just as individuals and organizations have adapted to change, so has the Canadian Chapter of American College of Healthcare Executives. As healthcare leaders move forward and adapt to the changes resulting from the COVID-19 pandemic, we are offering the opportunity to receive ACHE Face-to-Face Education credits from your home or office. Virtua

l Face-to-Face Courses are being offered on a variety of timely healthcare leadership topics and consist of pre-course surveys and assessments, discussion board conversations and scheduled virtual live sessions. Further information will be shared as this is being led by our Program Committee.

The Chapter board has been working diligently in reviewing the Chapter statement (policy) regarding Diversity and Inclusion. One of my goals for the board this year was to refresh the 2014 document. The Policy and Procedure Working Group was tasked with performing a stern to stern review of the document. As a result, the Board has recently ratified an updated Inclusion and Diversity Policy. It may be found on the chapter website. We embrace inclusion and diversity within the healthcare management field and recognizes that priority as both an ethical and business imperative. As we know our Canadian population, labour market and workforce demographics have changed substantially over the years. We are a more diverse, vibrant and heterogeneous country than ever before. I encourage you to check out the new policy which can be found on the Chapter website at http://canada.ache.org/

Thank you for everything you are doing in your organizations and communities to improve and maintain the health of those you serve.

Stay safe. Stay Healthy.



Todd Stepanuik
Chapter Chair

Call for Nominations to the Board of Directors of the Canadian Chapter of ACHE

Dear fellow members of the Canadian Chapter of ACHE:

It’s that time of year again when we begin looking ahead to next year and undertake the nominations process for the Board of Directors of the Canadian Chapter of ACHE is accepting nominations to the Board of Directors. All Canadian Chapter of ACHE members who wish to run for election must submit a Letter of Intent to Frances Roesch, Regent and Chair, Nominations Committee at froesch@gmail.com by midnight on October 7, 2020.

Elections will be held in the following jurisdictions:

West – 2 positions
West includes: British Columbia/Alberta/Saskatchewan/Manitoba/Northwest Territory/Yukon Territory/Nunavut

East – 2 positions
East includes: Quebec/New Brunswick/Nova Scotia/Prince Edward Island/Newfoundland and Labrador

Please note:

  • Interested individuals must be Members or Fellows in good standing with ACHE to be eligible for nomination.
  • Individuals must be living or working in the jurisdiction in which they are seeking nomination
  • Individuals may self-nominate or be nominated by any Affiliate of the Canadian Chapter of ACHE
  • Directors will be elected by the Chapter Affiliates working in the respective jurisdictions.
  • Affiliates are assigned to a jurisdiction based on their preferred mailing address with ACHE. Affiliates who are uncertain about their membership status, jurisdiction or would like additional information about the responsibilities of a Director may contact Frances Roesch, FACHE, Chair, Nominations Committee, Canadian Chapter of ACHE at froesch@gmail.com.
  • Directors will each serve a three-year term on the Chapter Board of Directors beginning January 1, 2021.

For more details on the nominations process and to find the Letter of Intent please visit the Canadian Chapter of ACHE website at http://canada.ache.org. If you have any questions about the process and or the role of Director, please don’t hesitate to contact me. It’s a great opportunity to support the growth and future directions of our chapter!

Best regards,


Frances C. Roesch, M.H.A., FACHE
Regent for Canada
Chair, Nominations Committee
(905) 521-2100, 76899



During this unprecedented time, I want to reach out to our chapter with a simple Thank you. Thank you for stepping up to serve our local communities through this challenging time. Thank you for the number of tireless hours you have put in to plan and provide care while keeping staff, physicians, and patients safe. Thank you for your unwavering leadership and your steadfast commitment to your staff and employees. If anyone hasn’t said thank you to you, then let me be the first and ideally not the last.

Our Chapter is lucky to count in its membership such an incredibly talented, dedicated and passionate group of leaders. In the past months our organizations where we work and communities we serve and live in, have been transformed by COVID-19. We undoubtedly shall overcome this.

One question I have been asked is “How can integrity be practised”? My answer lies in one core concept. It can indeed be nurtured via modelling of kindness, empathy and mentorship.

As I shared with you in my initial message in January, a key strategic priority for this year is the completion of a refreshed strategic plan. The current three year strategic plan was minted in 2018 by the Chapter Board and requires a renewal. Guy Bourbonniere– Chapter Vice Chair has been leading this critical process. He is using the most recent membership engagement survey results with a goal to establish a clear, compelling and actionable strategic direction and priorities that will guide the Chapter over the coming three years.

I look forward to seeing many of you hopefully soon and reflecting on our challenges, successes, and growth we have all experienced in these formative times.

On behalf of myself and the Chapter Board, thank you again for the compassion and leadership you have shown to our communities when they needed it most. We understand the sacrifices, both personally and professionally you have made to your organizations. We are profoundly proud for all you have done.

Stay strong and stay healthy

Warmly and with deepest appreciation.

Todd Stepanuik



Chapter Chair

Welcome to the 2020 Canadian Chapter of ACHE

It is with great honour that I compose this message as your new Chapter Chair for 2020. Having been a member of this great organization for many years now, I am overjoyed to be taking this position in an organization that has been an instrumental part of my professional development. I am excited and energized by the leadership team we have assembled this year! Your Chapter leaders are very excited about the upcoming year and are hard at work. Your board is a dedicated group of high energy professionals, and we are here to see our chapter grow and flourish. I want to thank Frances Roesch for her leadership over the past two years.

I encourage you to be engaged and take advantage of the many benefits of membership.

To support our efforts, I strongly encourage everyone to participate and support the chapter. Time is certainly a precious commodity that we all wish we had more of and I know that we must use it wisely. I ask that you take a moment as we start 2020 and dedicate yourself to committing some of your time to the Chapter.

Looking ahead to 2020, our committees have already been hard at work. Our future is bright and I have never been more optimistic about the road ahead for ACHE Canadian Chapter. We will strive to make our chapter as accessible as possible through better use of technology, meeting the needs of careerists at all levels and geographic locations in Canada. We are here to listen to our members; our door and ears are always open. I invite you to contact me at todd.stepanuik@mha.tvh.ca with comments, questions or suggestions at any time. We welcome the opportunity for dialogue and are here for you, our members!

Personally, the following represent areas of focus in 2020:

  • Recruitment and retention – Strive to achieve a net increase of 15. Develop a robust strategy for targeted recruitment of the under-40 demographic.
  • Increase the number of our chapter Fellows and increase the number of advancement sessions.
  • Move the needle with respect to member communication, engagement and satisfaction. The quality and quantity of communications to the membership will grow – everything from the content of the newsletter, the website, and the LinkedIn account to my regular communication to you.
  • Complete a refreshed strategic plan. The current three-year strategic plan was minted in 2018 by the Chapter board and requires renewal. The intention will be to ensure a robust and effective strategic planning process that engages members using the most recent membership engagement survey results. The goal will be to establish a clear, compelling and actionable strategic direction and priorities that will guide the Chapter over the coming three years.
  • Update the Chapter Diversity statement.

We can meet these ambitious goals with your input and help. Please connect with me if you can contribute by volunteering with the Canadian Chapter of ACHE. I anticipate an exciting year and I hope to hear from you directly on ideas to move our Chapter forward. I also invite you to visit the Chapter website for information and updates at canada.ache.org

Thank you for your confidence as I serve you during this two-year term.

Thank you



Todd Stepanuik

6 Feb 2020 Annual Business Meeting Package

Dear Canadian Chapter of ACHE Members,

Please find attached below the Annual Business Meeting Annual Report.

Canadian Chapter of ACHE by Francisco Grajales on Scribd

Should you have any questions. Please do not hesitate to contact us.

The Canadian Chapter of ACHE Board


ACHE Canadian Chapter Annual Business Meeting

I am pleased to announce that the Chapter annual business meeting (ABM) will be held on Friday, March 6, 2020, beginning at 1200 Eastern time.

The main purpose of our Business Meeting will be to review the 2019 annual activities of the Canadian Chapter, to present the Board, Officers and Committee Chairs for 2020, approve the financial statements, share plans for 2020, presentation of Committee reports, etc

We have reserved 60 minutes for the meeting. After the Board presents the reports there will be ample opportunity afforded for the membership to ask questions.

Please mark down the date and time. The Board is looking forward to your participation. A reminder, mid- February, will be sent along with the call-in information. The agenda and supporting materials (meeting package) will be forwarded to at least one week prior to the ABM.

Should you have any questions please feel free to email me.

Thank you,



Todd Stepanuik
Chair – Canadian Chapter of ACHE

Achieving Integrated Care: Making System Change Stick

Achieving Integrated Care: Making System Change Stick

Wednesday, February 12th, 2020
5:00 p.m. – 7:30 p.m (EST)
Toronto Rehab – University Centre – 2nd Floor Auditorium
550 University Ave, Toronto, ON M5G 2A2


Healthcare providers are constantly asked to transform their operations to meet the demands of legislative changes and disruptive technologies. The implementation of Ontario Health Teams represents the coming together of the acute, long-term care, rehabilitation and community sectors to provide integrated, client-centered care. 

Achieving successful change hinges on how it’s communicated and the ability of organizations to flex their structures. That makes it imperative that leaders and managers fill their toolboxes with effective communication techniques and reconfiguration strategies that pave a path to success.

Join this inaugural joint event between the Greater Toronto Area Chapter of the Canadian College of Health Leaders and the Canadian Chapter of ACHE to explore what is required to make system change stick.


5:00 – 5:30 p.m.: Registration and networking
5:30 – 7:00 p.m.: Panel presentation 
7:00 – 7:30 p.m.: Networking

There will be appetizers and beverages served.

Topic Discussion: 

  • Assessing the need for an organizational changes
  • Planning the change roll-out
  • Communicating the change processes and benefits
  • How to involve all stakeholders in the change
  • Candidly presenting the challenges the process will present to the organization and those it serves
  • Recognizing the signs that the change is being resisted or is not working

Registration Fees: 

ACHE/CCHL Members: $45.00
ACHE/CCHL Student Members: $20.00
Non-Members: $65.00 

Register Now


Caterina Valentino

Caterina Valentino, PhD,  MBA, MPA, CHE, FACHE
Lecturer, Ryerson University

Caterina Valentino is a university educator. Caterina graduated from the Institute of Health Policy, Management and Evaluation and the Rotman School of Management (University of Toronto). Caterina has taught undergraduates, as well as Ryerson MBA and Athabasca University Centre for Nursing and Health Studies post-graduate students. As a professional health care executive she has led and managed the design and delivery of quality health care services to the institutional, long-term care and community services. Dr. Valentino’s research includes unconscious biases, organizational culture, the importance of middle management and the effectiveness of online education.


Zayna Khayat

Zayna Khayat, PhD
Future Strategist, SE Health

Zayna Khayat is Future Strategist with SE Health (formerly, Saint Elizabeth Health Care) a health and social impact enterprise with a major focus on creating a better future for aging adults in their homes and communities. Zayna is Faculty of Singularity University’ Exponential Medicine stream, and is adjunct faculty in the Health Sector Strategy stream at the Rotman School of Management at the University of Toronto. Dr. Khayat was previously the lead of health system innovation at MaRS Discovery District, a health innovation hub in Toronto, Canada. In 2017 she was seconded to the REshape Innovation Centre at Radboud university medical centre in the Netherlands. Zayna completed her Ph.D. in diabetes research from the University of Toronto (2001), followed by a career in strategy consulting, including as a Principal in the healthcare practice of The Boston Consulting Group (BCG). She currently resides in Toronto with her husband and three children and is proficient in French and Arabic languages.

Arden Krystal

Arden Krystal,
President and CEO, Southlake Regional Health Centre

Arden Krystal (MHA, CHE) is the President and CEO of Southlake Regional Health Centre in Newmarket, Ontario. Southlake serves a population of almost 1.5 million people in York Region and Simcoe county, with regional cancer and cardiac programs and a full slate of services from surgery to mental health to children’s and women’s care.

Prior to her arrival at Southlake, Ms. Krystal held senior executive operations roles at two of the largest health authorities in British Columbia – the Fraser Health Authority and the Provincial Health Services Authority, with responsibilities spanning the full continuum of care, including public health, acute community, tertiary care, and quaternary research and academic organizations. Her portfolios also included responsibility for non-clinical services, such as quality, risk and human resources, as well as executive leadership for major public-private partnership (P3) capital projects in the hospital sector.

Arden started her career as a registered nurse in medical and surgical oncology. She has a Bachelor of Science degree in nursing (hon) and a Master of Health Administration, both from the University of British Columbia, and completed the Managing Health Delivery Certificate program at Harvard University. She also holds the designation of CHE (certified health executive) through the Canadian College of Health Leaders.

Ms. Krystal sits on a number of committees, including several at the Canadian College of Health Leaders, CIHI, the OHA, the Ivey Health Advisory Council, and is acting as Faculty for the C.D. Howe Institute Health Partnership Summit. She has also recently been appointed to the Ministry of Health and Long Term Care’s Hospital Advisory Committee (HAC) and also serves on the Board of Directors for Venture Lab.

Sue Owen

Sue Owen, HSBC, MHSc, CHE
President and CEO, Impreza Consulting

Sue Owen is a Senior Healthcare Leader with over 25 years experience. She is a graduate of the University of Waterloo and obtained a Masters Degree from the University of Toronto. Sue has worked across all healthcare sectors including Acute Care, Academics & Research, Mental Health & Addictions, Pediatrics, Faith-based organizations, Private Sector, Industry, National Associations and Community & Home Care. She currently leads Impreza Consulting, a boutique consulting firm, having held previous senior positions including Acting President & CEO of the Canadian College of Health Leaders and Principal & National Head of Consulting for Philips Canada. She is the past Chair of the National Board of Directors for the Canadian College of Health Leaders and currently serves on the National Board of Directors for the Canadian Patient Safety Institute.

ACHE Face-toFace Education Credits

Attendance at this program entitles ACHE members to receive 1.50 Face-to-Face Continuing Education Hours Credits.