Welcome to the Canadian Chapter Website

The Canadian Chapter of ACHE was founded in 2007 and received full Chapter Status in 2011. We are a national Chapter and represent nearly 300 members from all across Canada. Join us!

For more information on the benefits of membership please visit www.ache.org. If you have questions or would like to serve on the Chapter Board or committee, email achecanada@achemail.net.



During this unprecedented time, I want to reach out to our chapter with a simple Thank you. Thank you for stepping up to serve our local communities through this challenging time. Thank you for the number of tireless hours you have put in to plan and provide care while keeping staff, physicians, and patients safe. Thank you for your unwavering leadership and your steadfast commitment to your staff and employees. If anyone hasn’t said thank you to you, then let me be the first and ideally not the last.

Our Chapter is lucky to count in its membership such an incredibly talented, dedicated and passionate group of leaders. In the past months our organizations where we work and communities we serve and live in, have been transformed by COVID-19. We undoubtedly shall overcome this.

One question I have been asked is “How can integrity be practised”? My answer lies in one core concept. It can indeed be nurtured via modelling of kindness, empathy and mentorship.

As I shared with you in my initial message in January, a key strategic priority for this year is the completion of a refreshed strategic plan. The current three year strategic plan was minted in 2018 by the Chapter Board and requires a renewal. Guy Bourbonniere– Chapter Vice Chair has been leading this critical process. He is using the most recent membership engagement survey results with a goal to establish a clear, compelling and actionable strategic direction and priorities that will guide the Chapter over the coming three years.

I look forward to seeing many of you hopefully soon and reflecting on our challenges, successes, and growth we have all experienced in these formative times.

On behalf of myself and the Chapter Board, thank you again for the compassion and leadership you have shown to our communities when they needed it most. We understand the sacrifices, both personally and professionally you have made to your organizations. We are profoundly proud for all you have done.

Stay strong and stay healthy

Warmly and with deepest appreciation.

Todd Stepanuik



Chapter Chair

Welcome to the 2020 Canadian Chapter of ACHE

It is with great honour that I compose this message as your new Chapter Chair for 2020. Having been a member of this great organization for many years now, I am overjoyed to be taking this position in an organization that has been an instrumental part of my professional development. I am excited and energized by the leadership team we have assembled this year! Your Chapter leaders are very excited about the upcoming year and are hard at work. Your board is a dedicated group of high energy professionals, and we are here to see our chapter grow and flourish. I want to thank Frances Roesch for her leadership over the past two years.

I encourage you to be engaged and take advantage of the many benefits of membership.

To support our efforts, I strongly encourage everyone to participate and support the chapter. Time is certainly a precious commodity that we all wish we had more of and I know that we must use it wisely. I ask that you take a moment as we start 2020 and dedicate yourself to committing some of your time to the Chapter.

Looking ahead to 2020, our committees have already been hard at work. Our future is bright and I have never been more optimistic about the road ahead for ACHE Canadian Chapter. We will strive to make our chapter as accessible as possible through better use of technology, meeting the needs of careerists at all levels and geographic locations in Canada. We are here to listen to our members; our door and ears are always open. I invite you to contact me at todd.stepanuik@mha.tvh.ca with comments, questions or suggestions at any time. We welcome the opportunity for dialogue and are here for you, our members!

Personally, the following represent areas of focus in 2020:

  • Recruitment and retention – Strive to achieve a net increase of 15. Develop a robust strategy for targeted recruitment of the under-40 demographic.
  • Increase the number of our chapter Fellows and increase the number of advancement sessions.
  • Move the needle with respect to member communication, engagement and satisfaction. The quality and quantity of communications to the membership will grow – everything from the content of the newsletter, the website, and the LinkedIn account to my regular communication to you.
  • Complete a refreshed strategic plan. The current three-year strategic plan was minted in 2018 by the Chapter board and requires renewal. The intention will be to ensure a robust and effective strategic planning process that engages members using the most recent membership engagement survey results. The goal will be to establish a clear, compelling and actionable strategic direction and priorities that will guide the Chapter over the coming three years.
  • Update the Chapter Diversity statement.

We can meet these ambitious goals with your input and help. Please connect with me if you can contribute by volunteering with the Canadian Chapter of ACHE. I anticipate an exciting year and I hope to hear from you directly on ideas to move our Chapter forward. I also invite you to visit the Chapter website for information and updates at canada.ache.org

Thank you for your confidence as I serve you during this two-year term.

Thank you



Todd Stepanuik

6 Feb 2020 Annual Business Meeting Package

Dear Canadian Chapter of ACHE Members,

Please find attached below the Annual Business Meeting Annual Report.

Canadian Chapter of ACHE by Francisco Grajales on Scribd

Should you have any questions. Please do not hesitate to contact us.

The Canadian Chapter of ACHE Board


ACHE Canadian Chapter Annual Business Meeting

I am pleased to announce that the Chapter annual business meeting (ABM) will be held on Friday, March 6, 2020, beginning at 1200 Eastern time.

The main purpose of our Business Meeting will be to review the 2019 annual activities of the Canadian Chapter, to present the Board, Officers and Committee Chairs for 2020, approve the financial statements, share plans for 2020, presentation of Committee reports, etc

We have reserved 60 minutes for the meeting. After the Board presents the reports there will be ample opportunity afforded for the membership to ask questions.

Please mark down the date and time. The Board is looking forward to your participation. A reminder, mid- February, will be sent along with the call-in information. The agenda and supporting materials (meeting package) will be forwarded to at least one week prior to the ABM.

Should you have any questions please feel free to email me.

Thank you,



Todd Stepanuik
Chair – Canadian Chapter of ACHE

Achieving Integrated Care: Making System Change Stick

Achieving Integrated Care: Making System Change Stick

Wednesday, February 12th, 2020
5:00 p.m. – 7:30 p.m (EST)
Toronto Rehab – University Centre – 2nd Floor Auditorium
550 University Ave, Toronto, ON M5G 2A2


Healthcare providers are constantly asked to transform their operations to meet the demands of legislative changes and disruptive technologies. The implementation of Ontario Health Teams represents the coming together of the acute, long-term care, rehabilitation and community sectors to provide integrated, client-centered care. 

Achieving successful change hinges on how it’s communicated and the ability of organizations to flex their structures. That makes it imperative that leaders and managers fill their toolboxes with effective communication techniques and reconfiguration strategies that pave a path to success.

Join this inaugural joint event between the Greater Toronto Area Chapter of the Canadian College of Health Leaders and the Canadian Chapter of ACHE to explore what is required to make system change stick.


5:00 – 5:30 p.m.: Registration and networking
5:30 – 7:00 p.m.: Panel presentation 
7:00 – 7:30 p.m.: Networking

There will be appetizers and beverages served.

Topic Discussion: 

  • Assessing the need for an organizational changes
  • Planning the change roll-out
  • Communicating the change processes and benefits
  • How to involve all stakeholders in the change
  • Candidly presenting the challenges the process will present to the organization and those it serves
  • Recognizing the signs that the change is being resisted or is not working

Registration Fees: 

ACHE/CCHL Members: $45.00
ACHE/CCHL Student Members: $20.00
Non-Members: $65.00 

Register Now


Caterina Valentino

Caterina Valentino, PhD,  MBA, MPA, CHE, FACHE
Lecturer, Ryerson University

Caterina Valentino is a university educator. Caterina graduated from the Institute of Health Policy, Management and Evaluation and the Rotman School of Management (University of Toronto). Caterina has taught undergraduates, as well as Ryerson MBA and Athabasca University Centre for Nursing and Health Studies post-graduate students. As a professional health care executive she has led and managed the design and delivery of quality health care services to the institutional, long-term care and community services. Dr. Valentino’s research includes unconscious biases, organizational culture, the importance of middle management and the effectiveness of online education.


Zayna Khayat

Zayna Khayat, PhD
Future Strategist, SE Health

Zayna Khayat is Future Strategist with SE Health (formerly, Saint Elizabeth Health Care) a health and social impact enterprise with a major focus on creating a better future for aging adults in their homes and communities. Zayna is Faculty of Singularity University’ Exponential Medicine stream, and is adjunct faculty in the Health Sector Strategy stream at the Rotman School of Management at the University of Toronto. Dr. Khayat was previously the lead of health system innovation at MaRS Discovery District, a health innovation hub in Toronto, Canada. In 2017 she was seconded to the REshape Innovation Centre at Radboud university medical centre in the Netherlands. Zayna completed her Ph.D. in diabetes research from the University of Toronto (2001), followed by a career in strategy consulting, including as a Principal in the healthcare practice of The Boston Consulting Group (BCG). She currently resides in Toronto with her husband and three children and is proficient in French and Arabic languages.

Arden Krystal

Arden Krystal,
President and CEO, Southlake Regional Health Centre

Arden Krystal (MHA, CHE) is the President and CEO of Southlake Regional Health Centre in Newmarket, Ontario. Southlake serves a population of almost 1.5 million people in York Region and Simcoe county, with regional cancer and cardiac programs and a full slate of services from surgery to mental health to children’s and women’s care.

Prior to her arrival at Southlake, Ms. Krystal held senior executive operations roles at two of the largest health authorities in British Columbia – the Fraser Health Authority and the Provincial Health Services Authority, with responsibilities spanning the full continuum of care, including public health, acute community, tertiary care, and quaternary research and academic organizations. Her portfolios also included responsibility for non-clinical services, such as quality, risk and human resources, as well as executive leadership for major public-private partnership (P3) capital projects in the hospital sector.

Arden started her career as a registered nurse in medical and surgical oncology. She has a Bachelor of Science degree in nursing (hon) and a Master of Health Administration, both from the University of British Columbia, and completed the Managing Health Delivery Certificate program at Harvard University. She also holds the designation of CHE (certified health executive) through the Canadian College of Health Leaders.

Ms. Krystal sits on a number of committees, including several at the Canadian College of Health Leaders, CIHI, the OHA, the Ivey Health Advisory Council, and is acting as Faculty for the C.D. Howe Institute Health Partnership Summit. She has also recently been appointed to the Ministry of Health and Long Term Care’s Hospital Advisory Committee (HAC) and also serves on the Board of Directors for Venture Lab.

Sue Owen

Sue Owen, HSBC, MHSc, CHE
President and CEO, Impreza Consulting

Sue Owen is a Senior Healthcare Leader with over 25 years experience. She is a graduate of the University of Waterloo and obtained a Masters Degree from the University of Toronto. Sue has worked across all healthcare sectors including Acute Care, Academics & Research, Mental Health & Addictions, Pediatrics, Faith-based organizations, Private Sector, Industry, National Associations and Community & Home Care. She currently leads Impreza Consulting, a boutique consulting firm, having held previous senior positions including Acting President & CEO of the Canadian College of Health Leaders and Principal & National Head of Consulting for Philips Canada. She is the past Chair of the National Board of Directors for the Canadian College of Health Leaders and currently serves on the National Board of Directors for the Canadian Patient Safety Institute.

ACHE Face-toFace Education Credits

Attendance at this program entitles ACHE members to receive 1.50 Face-to-Face Continuing Education Hours Credits.

Latest newsletter now available

Our Fall 2019 Chapter newsletter is now available. To view click here.

Dec 10, 2019 – FACHE Board Certification Webinar for Canadian Members of ACHE

Stand out as a leader among leaders in healthcare management when you earn the FACHE credential.

Join us  on December 10, 2019, 12 noon to 1 PM Eastern, for a complimentary Fellowship Advancement webinar designed to help Canadian members of ACHE to:

  • Understand the value of the FACHE designation
  • Understand the eligibility requirements and application process
  • Review key areas covered by the Board of Governors Exam, differences between the US and Canadian health care systems, and effective preparation
  • Know the requirements for FACHE re-certification when the time comes.

Speakers include:

Frances Roesch, FACHE, Chair of the Canadian Chapter of ACHE
Leslie Benecki, FACHE, Treasurer of the Canadian Chapter of ACHE
Ken Tremblay, FACHE, retired health care leader

This session is open to Canadian members of ACHE. Non-members exploring membership and the FACHE designation may attend as guests.

Space is limited. Please register in advance on Chapter eventbrite page. Check your confirmation email for  login instructions.

For more information about the FACHE Designation please click here.

To view session materials please click here.

Leading a Culture of Safety @BC Health Leaders Conference

Thank you for joining ACHE Canada on November 4 at the BC Health Leaders Conference for Leading a Culture of Safety: A Blueprint for Change. 

The session was a great success with very positive feedback from participants, speakers and organizers. To view the session materials, please click here

If you are interested in other Canadian Chapter events, please visit our eventbrite page.

Regent’s Special Bulletin on Elections & Awards: Deadline Extended

Please consider serving on the Canadian Chapter Board or applying or nominating a colleague for a Regent’s Award.

Expressions of interest to serve on the ACHE Canada Board are available here. The deadline is October 11, 2019.

To view the criteria for the Regent’s Awards, click here. The deadline to apply is October 14, 2019.

Nominations for 2020 Board of Directors due Sep 30, 2019

All members are encouraged to get more involved and contribute to the Canadian Chapter of ACHE by participating on the Board or a Committee in 2020! 

With the recent changes in the Chapter Bylaws, the nomination process for the Board of Directors of the Canadian Chapter of ACHE has changed this year. We’ve consolidated the Chapter into three regions: East, Central, and West. Each region will have a minimum of two Directors. In addition, another six positions will be allocated across regions based on the membership profile as of the end of the previous year. There are currently Chapter Board openings in every region as noted below:

  • East: 3 positions in total and available for election process (PEI/NB/NFLD &Labrador/Quebec)
  • Central: 6 positions in total, 5 positions available for election process (ON)
  • West: 3 positions in total and available for election process (BC/AB/MB/SK/NWT/YK/Nunavut)

Due to turnover and limited numbers of ACHE members in some provinces and the territories, there is a particular need for more representation from the East and West regions. We also have a need for individuals who are willing to be an Officer (e.g., Vice-Chair, Secretary, or Treasurer).

The following current Board members have terms ending are not running for re-election: Frances Roesch, FACHE, Board Chair (term limit constraint) from Ontario, and Paula Neves, PhD, Board Secretary, from Ontario, as well as David Matear, FACHE, representing the West region. They have served on the board with dedication and we thank them for their service.

The Board of Directors will now serve based on a calendar year with the incoming Board term starting as of January 1, 2020. Therefore, the timing of the election process has been revised and the nomination process is beginning now.

Expression of interest application forms are due by September 30, 2019. Elections will be held in October. A tie-breaker vote, if needed, will occur in November. Then the Chapter will announce the election outcome in November and prepare for a smooth transition process into January 2020.

This is also a great time to consider participating on a committee (e.g., Communications, Programs, Membership and Advancement). You are invited to send an expression of interest email to me. Your name will be taken forward to the Committee Chair. If you are interested in nominating yourself or someone else for the upcoming Board or a committee, please contact me at dswerhone@gmail.com.

Please consider getting involved in our Chapter and being a part of a very positive movement going forward for Canada. Remember, the deadline for Board applications is September 30, 2019.