Category Archives: Events

Approaching Crisis With A Different Mindset: Best Possible Solutions Will Emerge by Engaging All Without Fear or Favour

Roundtable Discussion and Workshop: Tuesday, June 1st, 2021,  0930-1130h EST

As the SARS-CoV-2 crisis has shown, prevailing approaches to crisis management have largely failed, as much at the policy level as the local level. The obvious question would be – if our approaches have failed, what are some of the underlying reasons, and how could it be done more effectively? This roundtable discussion/workshop will focus on looking at crises with a different mindset – one that seeks out to understand the interconnections and interdependencies behind a systemic problem and that a-priori explores how potential interventions may – positively and negatively – affect the system’s behaviour as a whole. This session brings together academic researchers who will lay the scholarly foundations and health system leaders who will share a series of case studies from the practitioner’s perspective. A lively exchange with cumulate in real-time application of complexity thinking principles. 

Register for this joint virtual conference session through the NHLC conference website or by emailing Natalija Svo or Shawn Drake.


Peter TSASIS | York University, Toronto | School of Health Policy and Management
Peter Tsasis, PhD
Dr. Peter Tsasis is an Associate Professor of Management at York University and a health systems researcher with expertise in intersectoral collaboration, learning health systems and systems transformation. He has published in many peer-reviewed publications in a broad spectrum of interdisciplinary scholarly journals. His active research output has been disseminated in a multitude of international peer-reviewed conference presentations and invited symposia to showcase new paradigms in shifting attention to critical new areas of research.


Shawn Drake - Workforce Edge Consulting Inc.
Shawn Drake, MSc, PhD(c) 
Shawn is Managing Partner of Workforce Edge Consulting and Training, a strategic advisory organization dedicated exclusively to health workforce planning, scheduling and deployment. The scheduling environment deploys upwards of 70% of the budget, delivers care and skill to the bedside, absorbs significant effort, and is extremely emotive for staff. Shawn is dedicated to the assessment and diagnosis of utilization problems, process design and cultural transformation related to establishing and/or improving workforce optimization portfolios and practices. These contributions have provided significant strategic and predictive advantages for complex health systems in a pandemic world. He holds a MSc from The Management Centre at King’s College London and is currently writing up his doctoral dissertation at the School of Public Policy and Administration, Carleton University in Ottawa. He is a board member of the CDN Chapter of ACHE and has founded a Practitioner’s Panel on health workforce mobilization with the Society for Comparative Policy Analysis (ICPA-Forum: SPPA Carleton; Wagner, NYU).


David Aron, MD, MS | VA Quality Scholars
David Aron, MD, MS
David Aron is Director of Clinical Programs Research and Education at the Cleveland VA Medical Center. He is a clinical endocrinologist, health services researcher, and leader of the VA Quality Scholars Fellowship Program, a training program in quality improvement. 

He is a Professor of Medicine and Epidemiology, and Biostatistics at the School of Medicine, Case Western Reserve University. He is also an Adjunct Professor of Organizational Behavior at the Weatherhead School of Management, where he teaches a class on Managing Complex Systems. A former laboratory bench researcher, his current research interests are eclectic and have included health services and implementation research related to quality measurement and improvement, especially diabetes-related, and most recently, applications of principles of complex systems. He recently authored a book: “Complex Systems in Medicine: A Hedgehog’s Tale of Complexity in Clinical Practice, Research, Education, and Management.” However, as has often been the case in the past, exactly what he will be working on, even in the not-too-distant future, cannot be predicted with any certainty. 

Jennie Deneka, BSN,MA,CEC
Jennie has had a long and distinguished career in seniors housing management and healthcare and is CEO of the Trinity Place Foundation of Alberta. Professionally trained as a nurse, with her Masters in Leadership and Training and Graduate Certificate in Project Management, Ms. Deneka has more than 20 years of leadership in the sector. She has worked at an executive level with a wide variety of service providers, including CareWest, Revera, and Pacific Reach Seniors Housing Management. Ms. Deneka also spent time with Alberta Health Services in leadership and organizational development positions.

Alicia Duval
Alicia is an experienced, accomplished and certified association executive with a passion for advancing organizational goals and talent necessary to be successful. Alicia is Senior Vice President of Industry Relations (healthcare and pharmacy) and Public Relations at GS1 Canada. She is responsible for the development and implementation of strategies to increase stakeholder engagement, as well as government relations strategies. Alicia spearheads activities to introduce global standards and supply chain best practices to the Canadian healthcare and pharmacy sectors, a global effort to lead the healthcare industry to the effective utilization and development of global standards with the primary focus on improving patient safety and health system quality. With over 24 years of association management experience, Alicia has held executive positions at some of Canada’s leading associations, including the Canadian PGA, the Canadian Association of Chain Drug Stores (CACDS) and the Retail Council of Canada (RCC). 

Paige McDonald, EdD
Paige McDonald is an Assistant Professor of Clinical Research and Leadership at the George Washington University School of Medicine and Health Sciences and Vice-Chair for the Department of Clinical Research and Leadership. She is an educational researcher who has focused on how to integrate technology into health professions education to achieve pedagogical goals. At GW, Paige teaches courses on complexity science, knowledge translation, and implementation science and innovation leadership in a PhD program on Translational Health Sciences. She remains curious about how introducing Ph.D. students to the complexity sciences influences perspective transformation and approaches to problem exploration and resolution. 

Bertine McKenna, BHS, MHA, PhD, FACHE

Bertine is a C-Suite executive with 30 years of experience in all aspects of healthcare across seven Academic Organizations and four states. Depth of expertise includes day-to-day operations to strategy, network building, creation and integration, and knowledge of population health approaches. She is an expert in Quality and Safety, compliance issues, finance, marketing, strategy development, and leadership development. Experience is built from Director level to President through full engagement in front-line operations to Board engagement. Bertine is a speaker and published author with multiple articles appearing in Fast Company, Healthcare Network and others; and is currently seeking assignments in both Healthcare and Organizational Assessment. Her work in consulting spans the various areas of expertise, including Cybersecurity, Executive and leadership coaching and operational assessment.


Carmel Martin, MD, PhD
Carmel is a Consultant in Community Health, Monash Health, Victoria Australia and an Adjunct Associate Professor Department of Medicine, Monash University. Carmel is active in clinical general practice in Holland Park, Brisbane, with a particular interest in chronic disease and illness and patient-centered care and complex systems. Carmel is an Australian medical graduate from the University of Queensland. Carmel completed her Masters in Community Medicine at the London School of Hygiene, University of London and my Ph.D. at the Australian National University. Carmel’s research in Australia, Canada and Ireland has focused on reforms related to primary health care and chronic care, the nature of health in body, mind, society and the environment and meaning and sense-making about personal health. Carmel is co-editor, with Joachim Sturmberg, of the Forum on Systems and Complexity in Medicine and Healthcare in the Journal of Evaluation in Clinical Practice. Carmel has achieved > $15,000,000 in research funding as PI, Co-PI and Co-I. Carmel has over 100 peer-reviewed journal article publications and many other publications. 

Susan OWEN, BSc, MSHc, CHE 
Sue Owen holds a Bachelor’s Degree in Kinesiology from the University of Waterloo, a Master of Health Science from the University of Toronto and a diploma in facilitation skills from the Ontario Institute for Studies in Education. She currently leads Impreza Consulting, a boutique consultancy located in Ontario. Before that, she led Phillips Canada’s National Consulting practice. Her other roles include Senior Manager at KPMG and Director, Strategy at Mount Sinai Hospital. Sue served on the CCHL National Board of Directors from 2012-2018 and was Board Chair from 2016-2018. Sue was on the CPSI Board of Directors from 2018-2020 and is currently on the National Board of Directors for Healthcare Excellence Canada where she is also the Chair of the Governance & Human Resources Committee.  

Joachim Sturmberg, MBBS, DORACOG, MFM, PhD, FRACGP

Joachim is a Conjoint Associate Professor of General Practice in the School of Medicine and Public Health, Faculty of Health and Medicine, at The University of Newcastle, Australia. He is a graduate of Lübeck Medical School in Germany, where he also completed his Ph.D. Since 1989, Joachim has worked in an urban group practice on the Central Coast of New South Wales. His research focuses on understanding the complex interconnected features of health and person-centred healthcare. Together with his collaborators, Joachim proposes that a truly functional health system ought to always focus on the needs of the person/patient across all domains affecting health – local health delivery services, local and regional social and economic infrastructure and services, as well as in all portfolios at the national policy levels. These complex interdependent features of a person-centered healthcare system are described by the health vortex model. Joachim’s current research focuses on operationalizing the health vortex model, integrating the physiology of health with health care delivery, the socioeconomic domains affecting health, and the impact of policy decisions on health and the healthcare system. Joachim is the Foundation President of the International Society for System and Complexity Sciences for Healthcare. Joachim and Carmel Martin are joint co-editors in chief of the Forum on Systems and Complexity in Medicine and Healthcare as part of the Journal of Evaluation in Clinical Practice.

John Van Aerde, MD, MA, PhD, FRCPC

John(y) is the Executive Medical Director of the Canadian Society of Physician Leaders and the Founding Editor of the Canadian Journal of Physician Leadership. He has 25 years of experience as a neonatologist in the Canadian health system, the first ten as a clinician-researcher, the next 15 in different leadership roles. After leaving the world of newborn medicine, he has been learning, teaching and researching leadership development for physicians across Canada. He holds a Ph.D. in Medical Sciences and a Master’s degree in Health Leadership Studies and has published extensively in neonatal nutrition & metabolism and leadership in health systems. Recently, he became an Emeritus Clinical Professor of Pediatrics – Univ of Alberta. He practices systems theory by living in a self-sustainable house and by exploring forest regeneration while his wife grows year-round organic food.   

Mary Zelinski, MHA, FACHE

Mary is the Vice President of Medical Group Operations at the Mohawk Valley Health System in Utica, NY. Mary is currently pursuing her Doctorate of Health Administration from the Medical University of South Carolina. She earned a Master of Science in Healthcare Administration from Utica College in Utica, New York, and a Bachelor of Arts in Human Development from SUNY Oswego in Oswego, New York. Mary volunteers for the American Health Care Association and Communities of Excellence 2026 – Baldrige-based programs as an Examiner. She lives in Herkimer, NY, with her husband and twin daughters.

* ACHE Qualified Education credit: As an independent chartered chapter of the American College of Healthcare Executives, the Canadian Chapter of ACHE is authorized to award 2.0 hours of ACHE Qualified Education credit toward advancement or recertification in the American College of Healthcare Executives. Participants in this program who wish to have it considered for ACHE Qualified Education credit should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification.

**CCHL Maintenance of certification (MOC)Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 2 Category I credits towards maintaining certification requirements for attending the ACHE workshop. 

Sharing Perspectives in Order to Sustain the Demonstrated Innovations from the Pandemic: A Resilient Workforce is the Key

Virtual Sessions: Wednesday, May 12th and August 4th, 2021, 12:00 – 1:00 EST. Remote and Face-to-Face Session @HMACNY in October 2021 (Date and time TBD) 

Educational Efforts: Two Lunch and Learns, and a special session @HMACNY October Annual

Registration Links:
May 12th12:00 – 1:00 EST
August 4th12:00 – 1:00 EST

Keywords: Innovation; sustainment; workforce resilience, supply chain, operations
Series credit hours:
1 credit hour per lunch n’ learn/brown bag
1 credit hour for the cumulative event in October
Total series credit hours = 3 credits
*There is no cost to this event*
 May 12th: ZOOM link TBA
Caring for the Workforce
What Happened to our Workforce at the Onset of COVID-19: From their Eyes
Tawanna McInnis-Cole – System Director Infection Prevention, Memorial Hermann Health System
How do we Equip a Healthcare Organization for Complex Situations Ensuring that we Protect Psychological Health and Safety?
Ed Mantler, VP Programs, Canadian Mental Health Commission
Moderator – Shawn Drake, Program Committee Chair, CDN Chapter of ACHE; Managing Partner, Workforce Edge
August 4th: ZOOM link TBA
The Top 5: Not Going Back to Normal – Innovations in Supply Chain, and Operations
TOP 5 Innovations in Supply Chain
Melissa Boyles, Regional Supply Chain Director, WellSpan Health
Tammy Quigley, VP Shared Services West, Province of Ontario
TOP 5 Innovations in Operations
Mansoor Shahid, FACHE, EVP, COO, Mohawk Valley Health System
October Cumulative – In person
Strategies and Methodologies to Sustain!
Enabling a Resilient Workforce
Utilizing process, people, and technologies to pull it together
Speakers, TBA
Moderator – Bertine McKenna, Education Committee Chair HMACNY, Senior Advisor/Consultant, and former COO, Bassett Healthcare Network, NY

6 Feb 2020 Annual Business Meeting Package

Dear Canadian Chapter of ACHE Members,

Please find attached below the Annual Business Meeting Annual Report.

Canadian Chapter of ACHE by Francisco Grajales on Scribd

Should you have any questions. Please do not hesitate to contact us.

The Canadian Chapter of ACHE Board


ACHE Canadian Chapter Annual Business Meeting

I am pleased to announce that the Chapter annual business meeting (ABM) will be held on Friday, March 6, 2020, beginning at 1200 Eastern time.

The main purpose of our Business Meeting will be to review the 2019 annual activities of the Canadian Chapter, to present the Board, Officers and Committee Chairs for 2020, approve the financial statements, share plans for 2020, presentation of Committee reports, etc

We have reserved 60 minutes for the meeting. After the Board presents the reports there will be ample opportunity afforded for the membership to ask questions.

Please mark down the date and time. The Board is looking forward to your participation. A reminder, mid- February, will be sent along with the call-in information. The agenda and supporting materials (meeting package) will be forwarded to at least one week prior to the ABM.

Should you have any questions please feel free to email me.

Thank you,



Todd Stepanuik
Chair – Canadian Chapter of ACHE

Achieving Integrated Care: Making System Change Stick

Achieving Integrated Care: Making System Change Stick

Wednesday, February 12th, 2020
5:00 p.m. – 7:30 p.m (EST)
Toronto Rehab – University Centre – 2nd Floor Auditorium
550 University Ave, Toronto, ON M5G 2A2


Healthcare providers are constantly asked to transform their operations to meet the demands of legislative changes and disruptive technologies. The implementation of Ontario Health Teams represents the coming together of the acute, long-term care, rehabilitation and community sectors to provide integrated, client-centered care. 

Achieving successful change hinges on how it’s communicated and the ability of organizations to flex their structures. That makes it imperative that leaders and managers fill their toolboxes with effective communication techniques and reconfiguration strategies that pave a path to success.

Join this inaugural joint event between the Greater Toronto Area Chapter of the Canadian College of Health Leaders and the Canadian Chapter of ACHE to explore what is required to make system change stick.


5:00 – 5:30 p.m.: Registration and networking
5:30 – 7:00 p.m.: Panel presentation 
7:00 – 7:30 p.m.: Networking

There will be appetizers and beverages served.

Topic Discussion: 

  • Assessing the need for an organizational changes
  • Planning the change roll-out
  • Communicating the change processes and benefits
  • How to involve all stakeholders in the change
  • Candidly presenting the challenges the process will present to the organization and those it serves
  • Recognizing the signs that the change is being resisted or is not working

Registration Fees: 

ACHE/CCHL Members: $45.00
ACHE/CCHL Student Members: $20.00
Non-Members: $65.00 

Register Now


Caterina Valentino

Caterina Valentino, PhD,  MBA, MPA, CHE, FACHE
Lecturer, Ryerson University

Caterina Valentino is a university educator. Caterina graduated from the Institute of Health Policy, Management and Evaluation and the Rotman School of Management (University of Toronto). Caterina has taught undergraduates, as well as Ryerson MBA and Athabasca University Centre for Nursing and Health Studies post-graduate students. As a professional health care executive she has led and managed the design and delivery of quality health care services to the institutional, long-term care and community services. Dr. Valentino’s research includes unconscious biases, organizational culture, the importance of middle management and the effectiveness of online education.


Zayna Khayat

Zayna Khayat, PhD
Future Strategist, SE Health

Zayna Khayat is Future Strategist with SE Health (formerly, Saint Elizabeth Health Care) a health and social impact enterprise with a major focus on creating a better future for aging adults in their homes and communities. Zayna is Faculty of Singularity University’ Exponential Medicine stream, and is adjunct faculty in the Health Sector Strategy stream at the Rotman School of Management at the University of Toronto. Dr. Khayat was previously the lead of health system innovation at MaRS Discovery District, a health innovation hub in Toronto, Canada. In 2017 she was seconded to the REshape Innovation Centre at Radboud university medical centre in the Netherlands. Zayna completed her Ph.D. in diabetes research from the University of Toronto (2001), followed by a career in strategy consulting, including as a Principal in the healthcare practice of The Boston Consulting Group (BCG). She currently resides in Toronto with her husband and three children and is proficient in French and Arabic languages.

Arden Krystal

Arden Krystal,
President and CEO, Southlake Regional Health Centre

Arden Krystal (MHA, CHE) is the President and CEO of Southlake Regional Health Centre in Newmarket, Ontario. Southlake serves a population of almost 1.5 million people in York Region and Simcoe county, with regional cancer and cardiac programs and a full slate of services from surgery to mental health to children’s and women’s care.

Prior to her arrival at Southlake, Ms. Krystal held senior executive operations roles at two of the largest health authorities in British Columbia – the Fraser Health Authority and the Provincial Health Services Authority, with responsibilities spanning the full continuum of care, including public health, acute community, tertiary care, and quaternary research and academic organizations. Her portfolios also included responsibility for non-clinical services, such as quality, risk and human resources, as well as executive leadership for major public-private partnership (P3) capital projects in the hospital sector.

Arden started her career as a registered nurse in medical and surgical oncology. She has a Bachelor of Science degree in nursing (hon) and a Master of Health Administration, both from the University of British Columbia, and completed the Managing Health Delivery Certificate program at Harvard University. She also holds the designation of CHE (certified health executive) through the Canadian College of Health Leaders.

Ms. Krystal sits on a number of committees, including several at the Canadian College of Health Leaders, CIHI, the OHA, the Ivey Health Advisory Council, and is acting as Faculty for the C.D. Howe Institute Health Partnership Summit. She has also recently been appointed to the Ministry of Health and Long Term Care’s Hospital Advisory Committee (HAC) and also serves on the Board of Directors for Venture Lab.

Sue Owen

Sue Owen, HSBC, MHSc, CHE
President and CEO, Impreza Consulting

Sue Owen is a Senior Healthcare Leader with over 25 years experience. She is a graduate of the University of Waterloo and obtained a Masters Degree from the University of Toronto. Sue has worked across all healthcare sectors including Acute Care, Academics & Research, Mental Health & Addictions, Pediatrics, Faith-based organizations, Private Sector, Industry, National Associations and Community & Home Care. She currently leads Impreza Consulting, a boutique consulting firm, having held previous senior positions including Acting President & CEO of the Canadian College of Health Leaders and Principal & National Head of Consulting for Philips Canada. She is the past Chair of the National Board of Directors for the Canadian College of Health Leaders and currently serves on the National Board of Directors for the Canadian Patient Safety Institute.

ACHE Face-toFace Education Credits

Attendance at this program entitles ACHE members to receive 1.50 Face-to-Face Continuing Education Hours Credits.

Dec 10, 2019 – FACHE Board Certification Webinar for Canadian Members of ACHE

Stand out as a leader among leaders in healthcare management when you earn the FACHE credential.

Join us  on December 10, 2019, 12 noon to 1 PM Eastern, for a complimentary Fellowship Advancement webinar designed to help Canadian members of ACHE to:

  • Understand the value of the FACHE designation
  • Understand the eligibility requirements and application process
  • Review key areas covered by the Board of Governors Exam, differences between the US and Canadian health care systems, and effective preparation
  • Know the requirements for FACHE re-certification when the time comes.

Speakers include:

Frances Roesch, FACHE, Chair of the Canadian Chapter of ACHE
Leslie Benecki, FACHE, Treasurer of the Canadian Chapter of ACHE
Ken Tremblay, FACHE, retired health care leader

This session is open to Canadian members of ACHE. Non-members exploring membership and the FACHE designation may attend as guests.

Space is limited. Please register in advance on Chapter eventbrite page. Check your confirmation email for  login instructions.

For more information about the FACHE Designation please click here.

To view session materials please click here.

Nov 4, 2019 – ACHE Canadian Chapter Session @ BC Health Leaders Conference

Join us in Vancouver for the ACHE session at the BC Health Leaders Conference, Monday November 4, 2019, 1:00-2:30, followed by a special Canadian Chapter Awards Presentation and Networking Event, 2:30-3:30. Onsite check-in begins at 12:30 PM.

$50 Regular $43 ACHE Members

Visit to register.

Oct 24, 2019 – How to Drive Improvement in Patient Satisfaction Scores

This session is designed to discuss initiatives and programming implemented in a community hospital setting to improve patient satisfaction. The program will:
• Review components of a comprehensive Patient Experience program
• Understand the advantages of providing high satisfaction
• Review the determinants of patient satisfaction
• Explore challenges faced when implementing improvement strategies
• Review details of three different programs and review tips for implementation
• Identify strategies to hold staff accountable for behaviours

Cost (USD)

• ACHE Member: $200 | $250 after September 24, 2019
• Non Member: $300 | $350 after September 24, 2019
• Student: $150

To register or for more information on the Health Care Management Association Central New York 2019 Fall Conference, click here.

Oct 17, 2019, 12 noon to 5 PM – Collaboration, Not Competition

Join the Midwest Chapter of ACHE (MCACHE) on October 17, 12 noon to 5 pm, at the Durfee Innovation Society 2470 Collingwood St, Detroit, MI 48206 for the first ever Emerging Leader Summit. Hone your adaptive leadership skills to promote community agility and resilience.

This professional development opportunity will explore the impact of public and private sector changes influencing health and how leaders are using adaptive leadership to drive collaboration as a competitive advantage. Register to attend and be a part of powerful speaker and panel sessions, as well as networking with representatives from various professional and community organizations.

This program is eligible for 1.5 hours of Face-to-Face Education credit toward advancement or re-certification in the American College of Healthcare Executives.

Cost (USD):

  • $35 Members (ACHE & Affiliated Professional Groups)
  • $45 Non-Members
  • $10 Students

Click here to reserve your seat.

Mar 21, 2019 – Face-Face Chapter Education: Manager Tools (One on Ones & Delegation)

Join the Canadian Chapter of ACHE and the University Health Network on March 21 for an interactive education session based on bestselling book and award-winning podcast.

About this Event
The program will focus on two critical Manager Tools management tool basics: one on ones and delegation.

One on Ones are the core of the Effective Manager toolset. All highly effective managers are known for having exceptional relationships with their staff, but few managers know how to achieve this. One on Ones are pre-scheduled, 30-minute weekly meetings between every manager and each of their direct reports. During the training, participants will learn why, where, when and how to conduct One on Ones and effective ways to brief and get buy in from their teams on the use of these meetings.

Delegation is a tool to improve individual and team performance and organizational effectiveness. It is simple to do but rarely used effectively. Pushing work down helps to develop teams and future leaders and frees up manager time for executive thinking and strategic activities. Effective delegation assigns responsibility, provides authority and requires accountability. This session will review the 6 steps to follow when devising a delegation plan, including a checklist to analyze the job, decide what to delegate, select the right person, plan the delegation, make the delegation and crucially, follow-up.

The 3 hour Manager Tools seminar will be followed by an interactive panel of ACHE leaders speaking on their experience with delegation and one-on-ones.

This event will be held at The Michener Institute for Education at UHN in downtown Toronto. For directions, please click here.

The session will start promptly at 11 AM and adjourn at 3 PM Eastern. Please come early to network with colleagues, meet the presenter and panelists, and learn about ACHE. Doors will open at 10:15 AM. To keep the costs down, no refreshments will be offered. Please bring your lunch or purchase it onsite before the event.

This program has been developed and is presented locally by the Canadian Chapter of ACHE. The American College of Healthcare Executives has awarded 1.5 ACHE Face-to-Face Education Credits to this program.

This program will enable those interested in becoming an ACHE Fellow, or maintaining their designation, to earn required education credits. The FACHE credential signifies high competency, commitment to service and recognition as an esteemed healthcare leader.

Participants will also receive a Certificate of Completion from Manager Tools.

Registration is free of charge and open to all interested healthcare leaders. Priority will be given to ACHE Canada members, UHN staff and registrants who join ACHE (Canadian Chapter) by March 21, 2019.

Pre-registration is required. Space is limited to 30 people to allow for discussion and coaching. To register visit

For more information please contact Paula Neves, ACHE Canadian Chapter Board Secretary,