Category Archives: Events

6 Feb 2020 Annual Business Meeting Package

Dear Canadian Chapter of ACHE Members,

Please find attached below the Annual Business Meeting Annual Report.

Canadian Chapter of ACHE by Francisco Grajales on Scribd

Should you have any questions. Please do not hesitate to contact us.

The Canadian Chapter of ACHE Board

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ACHE Canadian Chapter Annual Business Meeting

I am pleased to announce that the Chapter annual business meeting (ABM) will be held on Friday, March 6, 2020, beginning at 1200 Eastern time.

The main purpose of our Business Meeting will be to review the 2019 annual activities of the Canadian Chapter, to present the Board, Officers and Committee Chairs for 2020, approve the financial statements, share plans for 2020, presentation of Committee reports, etc

We have reserved 60 minutes for the meeting. After the Board presents the reports there will be ample opportunity afforded for the membership to ask questions.

Please mark down the date and time. The Board is looking forward to your participation. A reminder, mid- February, will be sent along with the call-in information. The agenda and supporting materials (meeting package) will be forwarded to at least one week prior to the ABM.

Should you have any questions please feel free to email me.

Thank you,

 

 

Todd Stepanuik
Chair – Canadian Chapter of ACHE

Achieving Integrated Care: Making System Change Stick

Achieving Integrated Care: Making System Change Stick

 
Wednesday, February 12th, 2020
5:00 p.m. – 7:30 p.m (EST)
Toronto Rehab – University Centre – 2nd Floor Auditorium
550 University Ave, Toronto, ON M5G 2A2

 

Healthcare providers are constantly asked to transform their operations to meet the demands of legislative changes and disruptive technologies. The implementation of Ontario Health Teams represents the coming together of the acute, long-term care, rehabilitation and community sectors to provide integrated, client-centered care. 

Achieving successful change hinges on how it’s communicated and the ability of organizations to flex their structures. That makes it imperative that leaders and managers fill their toolboxes with effective communication techniques and reconfiguration strategies that pave a path to success.

Join this inaugural joint event between the Greater Toronto Area Chapter of the Canadian College of Health Leaders and the Canadian Chapter of ACHE to explore what is required to make system change stick.

Agenda:

5:00 – 5:30 p.m.: Registration and networking
5:30 – 7:00 p.m.: Panel presentation 
7:00 – 7:30 p.m.: Networking

There will be appetizers and beverages served.
 

Topic Discussion: 

  • Assessing the need for an organizational changes
  • Planning the change roll-out
  • Communicating the change processes and benefits
  • How to involve all stakeholders in the change
  • Candidly presenting the challenges the process will present to the organization and those it serves
  • Recognizing the signs that the change is being resisted or is not working

Registration Fees: 

ACHE/CCHL Members: $45.00
ACHE/CCHL Student Members: $20.00
Non-Members: $65.00 

Register Now

Moderator:

Caterina Valentino

Caterina Valentino, PhD,  MBA, MPA, CHE, FACHE
Lecturer, Ryerson University

Caterina Valentino is a university educator. Caterina graduated from the Institute of Health Policy, Management and Evaluation and the Rotman School of Management (University of Toronto). Caterina has taught undergraduates, as well as Ryerson MBA and Athabasca University Centre for Nursing and Health Studies post-graduate students. As a professional health care executive she has led and managed the design and delivery of quality health care services to the institutional, long-term care and community services. Dr. Valentino’s research includes unconscious biases, organizational culture, the importance of middle management and the effectiveness of online education.

Panelists:

Zayna Khayat

Zayna Khayat, PhD
Future Strategist, SE Health

Zayna Khayat is Future Strategist with SE Health (formerly, Saint Elizabeth Health Care) a health and social impact enterprise with a major focus on creating a better future for aging adults in their homes and communities. Zayna is Faculty of Singularity University’ Exponential Medicine stream, and is adjunct faculty in the Health Sector Strategy stream at the Rotman School of Management at the University of Toronto. Dr. Khayat was previously the lead of health system innovation at MaRS Discovery District, a health innovation hub in Toronto, Canada. In 2017 she was seconded to the REshape Innovation Centre at Radboud university medical centre in the Netherlands. Zayna completed her Ph.D. in diabetes research from the University of Toronto (2001), followed by a career in strategy consulting, including as a Principal in the healthcare practice of The Boston Consulting Group (BCG). She currently resides in Toronto with her husband and three children and is proficient in French and Arabic languages.

Arden Krystal

Arden Krystal,
President and CEO, Southlake Regional Health Centre

Arden Krystal (MHA, CHE) is the President and CEO of Southlake Regional Health Centre in Newmarket, Ontario. Southlake serves a population of almost 1.5 million people in York Region and Simcoe county, with regional cancer and cardiac programs and a full slate of services from surgery to mental health to children’s and women’s care.

Prior to her arrival at Southlake, Ms. Krystal held senior executive operations roles at two of the largest health authorities in British Columbia – the Fraser Health Authority and the Provincial Health Services Authority, with responsibilities spanning the full continuum of care, including public health, acute community, tertiary care, and quaternary research and academic organizations. Her portfolios also included responsibility for non-clinical services, such as quality, risk and human resources, as well as executive leadership for major public-private partnership (P3) capital projects in the hospital sector.

Arden started her career as a registered nurse in medical and surgical oncology. She has a Bachelor of Science degree in nursing (hon) and a Master of Health Administration, both from the University of British Columbia, and completed the Managing Health Delivery Certificate program at Harvard University. She also holds the designation of CHE (certified health executive) through the Canadian College of Health Leaders.

Ms. Krystal sits on a number of committees, including several at the Canadian College of Health Leaders, CIHI, the OHA, the Ivey Health Advisory Council, and is acting as Faculty for the C.D. Howe Institute Health Partnership Summit. She has also recently been appointed to the Ministry of Health and Long Term Care’s Hospital Advisory Committee (HAC) and also serves on the Board of Directors for Venture Lab.

Sue Owen

Sue Owen, HSBC, MHSc, CHE
President and CEO, Impreza Consulting

Sue Owen is a Senior Healthcare Leader with over 25 years experience. She is a graduate of the University of Waterloo and obtained a Masters Degree from the University of Toronto. Sue has worked across all healthcare sectors including Acute Care, Academics & Research, Mental Health & Addictions, Pediatrics, Faith-based organizations, Private Sector, Industry, National Associations and Community & Home Care. She currently leads Impreza Consulting, a boutique consulting firm, having held previous senior positions including Acting President & CEO of the Canadian College of Health Leaders and Principal & National Head of Consulting for Philips Canada. She is the past Chair of the National Board of Directors for the Canadian College of Health Leaders and currently serves on the National Board of Directors for the Canadian Patient Safety Institute.

ACHE Face-toFace Education Credits

Attendance at this program entitles ACHE members to receive 1.50 Face-to-Face Continuing Education Hours Credits.

Dec 10, 2019 – FACHE Board Certification Webinar for Canadian Members of ACHE

Stand out as a leader among leaders in healthcare management when you earn the FACHE credential.

Join us  on December 10, 2019, 12 noon to 1 PM Eastern, for a complimentary Fellowship Advancement webinar designed to help Canadian members of ACHE to:

  • Understand the value of the FACHE designation
  • Understand the eligibility requirements and application process
  • Review key areas covered by the Board of Governors Exam, differences between the US and Canadian health care systems, and effective preparation
  • Know the requirements for FACHE re-certification when the time comes.

Speakers include:

Frances Roesch, FACHE, Chair of the Canadian Chapter of ACHE
Leslie Benecki, FACHE, Treasurer of the Canadian Chapter of ACHE
Ken Tremblay, FACHE, retired health care leader

This session is open to Canadian members of ACHE. Non-members exploring membership and the FACHE designation may attend as guests.

Space is limited. Please register in advance on Chapter eventbrite page. Check your confirmation email for  login instructions.

For more information about the FACHE Designation please click here.

To view session materials please click here.

Nov 4, 2019 – ACHE Canadian Chapter Session @ BC Health Leaders Conference

Join us in Vancouver for the ACHE session at the BC Health Leaders Conference, Monday November 4, 2019, 1:00-2:30, followed by a special Canadian Chapter Awards Presentation and Networking Event, 2:30-3:30. Onsite check-in begins at 12:30 PM.

$50 Regular $43 ACHE Members

Visit www.eventbrite.ca/o/canadian-chapter-of-ache-18580211378 to register.

Oct 24, 2019 – How to Drive Improvement in Patient Satisfaction Scores

This session is designed to discuss initiatives and programming implemented in a community hospital setting to improve patient satisfaction. The program will:
• Review components of a comprehensive Patient Experience program
• Understand the advantages of providing high satisfaction
• Review the determinants of patient satisfaction
• Explore challenges faced when implementing improvement strategies
• Review details of three different programs and review tips for implementation
• Identify strategies to hold staff accountable for behaviours

Cost (USD)

• ACHE Member: $200 | $250 after September 24, 2019
• Non Member: $300 | $350 after September 24, 2019
• Student: $150

To register or for more information on the Health Care Management Association Central New York 2019 Fall Conference, click here.

Oct 17, 2019, 12 noon to 5 PM – Collaboration, Not Competition

Join the Midwest Chapter of ACHE (MCACHE) on October 17, 12 noon to 5 pm, at the Durfee Innovation Society 2470 Collingwood St, Detroit, MI 48206 for the first ever Emerging Leader Summit. Hone your adaptive leadership skills to promote community agility and resilience.

This professional development opportunity will explore the impact of public and private sector changes influencing health and how leaders are using adaptive leadership to drive collaboration as a competitive advantage. Register to attend and be a part of powerful speaker and panel sessions, as well as networking with representatives from various professional and community organizations.

This program is eligible for 1.5 hours of Face-to-Face Education credit toward advancement or re-certification in the American College of Healthcare Executives.

Cost (USD):

  • $35 Members (ACHE & Affiliated Professional Groups)
  • $45 Non-Members
  • $10 Students

Click here to reserve your seat.

Mar 21, 2019 – Face-Face Chapter Education: Manager Tools (One on Ones & Delegation)

Join the Canadian Chapter of ACHE and the University Health Network on March 21 for an interactive education session based on bestselling book and award-winning podcast.

About this Event
The program will focus on two critical Manager Tools management tool basics: one on ones and delegation.

One on Ones are the core of the Effective Manager toolset. All highly effective managers are known for having exceptional relationships with their staff, but few managers know how to achieve this. One on Ones are pre-scheduled, 30-minute weekly meetings between every manager and each of their direct reports. During the training, participants will learn why, where, when and how to conduct One on Ones and effective ways to brief and get buy in from their teams on the use of these meetings.

Delegation is a tool to improve individual and team performance and organizational effectiveness. It is simple to do but rarely used effectively. Pushing work down helps to develop teams and future leaders and frees up manager time for executive thinking and strategic activities. Effective delegation assigns responsibility, provides authority and requires accountability. This session will review the 6 steps to follow when devising a delegation plan, including a checklist to analyze the job, decide what to delegate, select the right person, plan the delegation, make the delegation and crucially, follow-up.

The 3 hour Manager Tools seminar will be followed by an interactive panel of ACHE leaders speaking on their experience with delegation and one-on-ones.

Details
This event will be held at The Michener Institute for Education at UHN in downtown Toronto. For directions, please click here.

The session will start promptly at 11 AM and adjourn at 3 PM Eastern. Please come early to network with colleagues, meet the presenter and panelists, and learn about ACHE. Doors will open at 10:15 AM. To keep the costs down, no refreshments will be offered. Please bring your lunch or purchase it onsite before the event.

This program has been developed and is presented locally by the Canadian Chapter of ACHE. The American College of Healthcare Executives has awarded 1.5 ACHE Face-to-Face Education Credits to this program.

Benefits
This program will enable those interested in becoming an ACHE Fellow, or maintaining their designation, to earn required education credits. The FACHE credential signifies high competency, commitment to service and recognition as an esteemed healthcare leader.

Participants will also receive a Certificate of Completion from Manager Tools.

Registration
Registration is free of charge and open to all interested healthcare leaders. Priority will be given to ACHE Canada members, UHN staff and registrants who join ACHE (Canadian Chapter) by March 21, 2019.

Pre-registration is required. Space is limited to 30 people to allow for discussion and coaching. To register visit  achecanadianchapter.eventbrite.com/.

For more information please contact Paula Neves, ACHE Canadian Chapter Board Secretary, achecanada@achemail.net.

Feb 28, 2019 – Canadian Chapter of ACHE Annual Business Meeting

The Annual Business Meeting of the Canadian Chapter will take place on Thursday, February 28, 2019, beginning at 0900 Pacific/1000 Mountain/1100 Central/1200 Eastern/1300 Atlantic/1330 Newfoundland time.

The purpose of the meeting is to review the past year’s activities of the Chapter and elect the slate of officers and committee chairs for 2019-20.

Below are the call-in details and links to meeting materials (current Chapter bylaws available here). Download ABM Agenda February 28 2019

Face-to-Face Member Education Event

Join the Canadian Chapter of ACHE and the University Health Network on March 21, 2019, 11 AM to 2 PM Eastern at The Michener Institute of Education at UHN in downtown Toronto for an interactive education session based on Manager Tools, a weekly podcast with over 2 million downloads a month, and the bestselling companion book, The Effective Manager.

The program will focus on two critical management tool basics: one-on-ones and delegation.

One on Ones are the core of the Manager Tools Effective Manager toolset. All highly effective managers are known for having exceptional relationships with their staff, but few managers know how to achieve this. One on Ones are pre-scheduled, 30-minute weekly meetings between every manager and each of their direct reports. During the training, participants will learn why, where, when and how to conduct One on Ones and effective ways to brief and get buy in from their teams on the use of these meetings.

Delegation is a tool to improve individual and team performance and organizational effectiveness. It is simple to do but rarely used effectively. Pushing work down helps to develop teams and future leaders and frees up manager time for executive thinking and strategic activities. Effective delegation assigns responsibility, provides authority and requires accountability. This session will review the 6 steps to follow when devising a delegation plan, including a checklist to analyze the job, decide what to delegate, select the right person, plan the delegation, make the delegation and crucially, follow-up.

Space is limited to 30 people. Registration is free of charge and open to all interested healthcare leaders. Priority will be given to ACHE Canada members, UHN staff and registrants who join ACHE by March 21, 2019.

Participants will receive a Certificate of Completion from Manager Tools. An application for face-to-face education credits has been submitted to The American College of Healthcare Executives (ACHE) in order to enable Chapter members to earn or maintain their FACHE credential signifying high competency, commitment to service and recognition as an esteemed healthcare leader.

To register, please click here.