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Latest newsletter now available

Our Fall 2019 Chapter newsletter is now available. To view click here.

Dec 10, 2019 – FACHE Board Certification Webinar for Canadian Members of ACHE

Stand out as a leader among leaders in healthcare management when you earn the FACHE credential.

Join us  on December 10, 2019, 12 noon to 1 PM Eastern, for a complimentary Fellowship Advancement webinar designed to help Canadian members of ACHE to:

  • Understand the value of the FACHE designation
  • Understand the eligibility requirements and application process
  • Review key areas covered by the Board of Governors Exam, differences between the US and Canadian health care systems, and effective preparation
  • Know the requirements for FACHE re-certification when the time comes.

Speakers include:

Frances Roesch, FACHE, Chair of the Canadian Chapter of ACHE
Leslie Benecki, FACHE, Treasurer of the Canadian Chapter of ACHE
Ken Tremblay, FACHE, retired health care leader

This session is open to Canadian members of ACHE. Non-members exploring membership and the FACHE designation may attend as guests.

Space is limited. Please register in advance on Chapter eventbrite page. Check your confirmation email for  login instructions.

For more information about the FACHE Designation please click here.

To view session materials please click here.

Leading a Culture of Safety @BC Health Leaders Conference

Thank you for joining ACHE Canada on November 4 at the BC Health Leaders Conference for Leading a Culture of Safety: A Blueprint for Change. 

The session was a great success with very positive feedback from participants, speakers and organizers. To view the session materials, please click here

If you are interested in other Canadian Chapter events, please visit our eventbrite page.

Regent’s Special Bulletin on Elections & Awards: Deadline Extended

Please consider serving on the Canadian Chapter Board or applying or nominating a colleague for a Regent’s Award.

Expressions of interest to serve on the ACHE Canada Board are available here. The deadline is October 11, 2019.

To view the criteria for the Regent’s Awards, click here. The deadline to apply is October 14, 2019.

Nominations for 2020 Board of Directors due Sep 30, 2019

All members are encouraged to get more involved and contribute to the Canadian Chapter of ACHE by participating on the Board or a Committee in 2020! 

With the recent changes in the Chapter Bylaws, the nomination process for the Board of Directors of the Canadian Chapter of ACHE has changed this year. We’ve consolidated the Chapter into three regions: East, Central, and West. Each region will have a minimum of two Directors. In addition, another six positions will be allocated across regions based on the membership profile as of the end of the previous year. There are currently Chapter Board openings in every region as noted below:

  • East: 3 positions in total and available for election process (PEI/NB/NFLD &Labrador/Quebec)
  • Central: 6 positions in total, 5 positions available for election process (ON)
  • West: 3 positions in total and available for election process (BC/AB/MB/SK/NWT/YK/Nunavut)

Due to turnover and limited numbers of ACHE members in some provinces and the territories, there is a particular need for more representation from the East and West regions. We also have a need for individuals who are willing to be an Officer (e.g., Vice-Chair, Secretary, or Treasurer).

The following current Board members have terms ending are not running for re-election: Frances Roesch, FACHE, Board Chair (term limit constraint) from Ontario, and Paula Neves, PhD, Board Secretary, from Ontario, as well as David Matear, FACHE, representing the West region. They have served on the board with dedication and we thank them for their service.

The Board of Directors will now serve based on a calendar year with the incoming Board term starting as of January 1, 2020. Therefore, the timing of the election process has been revised and the nomination process is beginning now.

Expression of interest application forms are due by September 30, 2019. Elections will be held in October. A tie-breaker vote, if needed, will occur in November. Then the Chapter will announce the election outcome in November and prepare for a smooth transition process into January 2020.

This is also a great time to consider participating on a committee (e.g., Communications, Programs, Membership and Advancement). You are invited to send an expression of interest email to me. Your name will be taken forward to the Committee Chair. If you are interested in nominating yourself or someone else for the upcoming Board or a committee, please contact me at

Please consider getting involved in our Chapter and being a part of a very positive movement going forward for Canada. Remember, the deadline for Board applications is September 30, 2019.

Nov 4, 2019 – ACHE Canadian Chapter Session @ BC Health Leaders Conference

Join us in Vancouver for the ACHE session at the BC Health Leaders Conference, Monday November 4, 2019, 1:00-2:30, followed by a special Canadian Chapter Awards Presentation and Networking Event, 2:30-3:30. Onsite check-in begins at 12:30 PM.

$50 Regular $43 ACHE Members

Visit to register.

Oct 24, 2019 – How to Drive Improvement in Patient Satisfaction Scores

This session is designed to discuss initiatives and programming implemented in a community hospital setting to improve patient satisfaction. The program will:
• Review components of a comprehensive Patient Experience program
• Understand the advantages of providing high satisfaction
• Review the determinants of patient satisfaction
• Explore challenges faced when implementing improvement strategies
• Review details of three different programs and review tips for implementation
• Identify strategies to hold staff accountable for behaviours

Cost (USD)

• ACHE Member: $200 | $250 after September 24, 2019
• Non Member: $300 | $350 after September 24, 2019
• Student: $150

To register or for more information on the Health Care Management Association Central New York 2019 Fall Conference, click here.

Oct 17, 2019, 12 noon to 5 PM – Collaboration, Not Competition

Join the Midwest Chapter of ACHE (MCACHE) on October 17, 12 noon to 5 pm, at the Durfee Innovation Society 2470 Collingwood St, Detroit, MI 48206 for the first ever Emerging Leader Summit. Hone your adaptive leadership skills to promote community agility and resilience.

This professional development opportunity will explore the impact of public and private sector changes influencing health and how leaders are using adaptive leadership to drive collaboration as a competitive advantage. Register to attend and be a part of powerful speaker and panel sessions, as well as networking with representatives from various professional and community organizations.

This program is eligible for 1.5 hours of Face-to-Face Education credit toward advancement or re-certification in the American College of Healthcare Executives.

Cost (USD):

  • $35 Members (ACHE & Affiliated Professional Groups)
  • $45 Non-Members
  • $10 Students

Click here to reserve your seat.

Opt-In to Receive Chapter Communications

Due to spam legislation, Canadian members of ACHE must opt-in to receive Chapter communications. Here’s how:

  • Click on arrow beside your name. Click My ACHE.
  • Click My Chapter. Scroll down to Communications Preferences Setup. Click Canadian Chapter of ACHE. Click SAVE at bottom of page. Click Back to myACHE.
  • Click My Communications Preferences. Click Please subscribe me to local chapter emails. Click Please subscribe me to local chapter newsletters. Click SAVE at bottom of page.

Still not receiving Chapter communications? Email

Mar 21, 2019 – Face-Face Chapter Education: Manager Tools (One on Ones & Delegation)

Join the Canadian Chapter of ACHE and the University Health Network on March 21 for an interactive education session based on bestselling book and award-winning podcast.

About this Event
The program will focus on two critical Manager Tools management tool basics: one on ones and delegation.

One on Ones are the core of the Effective Manager toolset. All highly effective managers are known for having exceptional relationships with their staff, but few managers know how to achieve this. One on Ones are pre-scheduled, 30-minute weekly meetings between every manager and each of their direct reports. During the training, participants will learn why, where, when and how to conduct One on Ones and effective ways to brief and get buy in from their teams on the use of these meetings.

Delegation is a tool to improve individual and team performance and organizational effectiveness. It is simple to do but rarely used effectively. Pushing work down helps to develop teams and future leaders and frees up manager time for executive thinking and strategic activities. Effective delegation assigns responsibility, provides authority and requires accountability. This session will review the 6 steps to follow when devising a delegation plan, including a checklist to analyze the job, decide what to delegate, select the right person, plan the delegation, make the delegation and crucially, follow-up.

The 3 hour Manager Tools seminar will be followed by an interactive panel of ACHE leaders speaking on their experience with delegation and one-on-ones.

This event will be held at The Michener Institute for Education at UHN in downtown Toronto. For directions, please click here.

The session will start promptly at 11 AM and adjourn at 3 PM Eastern. Please come early to network with colleagues, meet the presenter and panelists, and learn about ACHE. Doors will open at 10:15 AM. To keep the costs down, no refreshments will be offered. Please bring your lunch or purchase it onsite before the event.

This program has been developed and is presented locally by the Canadian Chapter of ACHE. The American College of Healthcare Executives has awarded 1.5 ACHE Face-to-Face Education Credits to this program.

This program will enable those interested in becoming an ACHE Fellow, or maintaining their designation, to earn required education credits. The FACHE credential signifies high competency, commitment to service and recognition as an esteemed healthcare leader.

Participants will also receive a Certificate of Completion from Manager Tools.

Registration is free of charge and open to all interested healthcare leaders. Priority will be given to ACHE Canada members, UHN staff and registrants who join ACHE (Canadian Chapter) by March 21, 2019.

Pre-registration is required. Space is limited to 30 people to allow for discussion and coaching. To register visit

For more information please contact Paula Neves, ACHE Canadian Chapter Board Secretary,